Technically oriented IT metrics one of the CIOs and IT executives make it easier to separate business from IT


If you are what you measure, then many IT organizations tell their business peers that IT is a non-strategic back office function.   Metrics such as systems availability, project status and help desk backlogs re-enforce the separation of IT form the rest of the enterprise. Read it in full here: http://blogs.gartner.com/mark_mcdonald/2010/01/21/technically-oriented-it-metrics-one-of-the-cios-and-it-executives-make-it-easier-to-separate-business-from-it/

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